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Quality Personnel

Do you need quality call center personnel who are computer proficient, know medical and insurance terminology, possess great listening skills, and provide accurate data entry? We have hundreds of persons with the right skillsets, ready to fill workforce shortages created by the great resignation. Our experienced diverse personnel include the blind, visually impaired, veterans, other disabilities and minorities. They are eager to work, willing to learn current and future technologies, exceed expectations, have lower absentee rates, achieve Higher Retention Rates, and receive impressive performance reviews by both clients and supervisors.

Medical Systems and Call Center SkillSets

  1. Experience with Epic, Athena, Cerner, and Centricity medical systems.
  2. Insurance processes and billing.
  3. After-Hours Messaging and Paging.
  4. Appointment Scheduling.
  5. Assistance for non-English speaking patients.
  6. Contact Center Overflow.
  7. COVID Support, Internal/External.
  8. Diverse and Inclusive Employment.
  9. HIPAA compliance.
  10. Outbound Calling Campaigns.
  11. Patient Portal Helpdesk Support.
  12. Patient Registrations.
  13. Referral Processing.
  14. Work queue management.

Read Seven Reasons Why Hiring People With Disabilities Is Good For Business (forbes.com)

We work with the Chicago Lighthouse, who provides all medical services listed above, for over 100 primary and specialty care clinics. In 2021, they managed over 6.5 million calls, answering 80% of calls within 20 seconds, averaging eight minutes per call.

You can click on the button below to view a five minute video to learn more about the Chicago Lighthouse and our employment initiatives. For more information, please complete the contact form below, or call to speak with Michael Lauf at 812-550-9128. Please do not hesitate to contact us with any questions. We welcome the opportunity to connect you with quality, productive, competent, and motivated personnel to help meet your needs and plan for future growth. We would appreciate a discovery to help you find quality call center personnel.

NFB Indiana Medical Facility Contact Form

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